Privacy Policy

1. Introduction

Welcome to ktrlb.com ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, password (stored securely and encrypted)
• Phone Number: Optional phone number for SMS notifications (only collected with your explicit consent)
• Usage Data: Information about how you use our services
• Content: Any content you create, upload, or share through our services

2.2 Automatically Collected Information

• IP address and browser type
• Device information
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. SMS/Text Messaging (A2P Compliance)

Program Description: ktrlb.com offers SMS/text messaging services to provide notifications, updates, and account-related information. By providing your phone number and checking the consent box, you explicitly consent to receive automated text messages from ktrlb.com at the phone number you provide.

3.1 Consent and Opt-In

By providing your phone number and checking the consent box during account registration or in your account settings, you agree to receive text messages from ktrlb.com. You understand that:

• You are providing express written consent to receive automated text messages
• Message and data rates may apply, depending on your mobile carrier plan
• Message frequency varies based on your preferences and account activity
• You are not required to consent to receive text messages as a condition of using our services
• You may opt out at any time using the methods described below

3.2 Opt-Out Instructions

You can opt out of receiving text messages at any time by any of the following methods:

• Reply "STOP": Text "STOP" to any message you receive from us. You will receive one confirmation message confirming your opt-out. After that, you will no longer receive text messages from us unless you opt back in.
• Account Settings: Remove your phone number or uncheck the SMS consent checkbox in your account settings on ktrlb.com
• Email Request: Contact us at karlie@ktrlb.com with your phone number and request to opt out

Note: Opting out of text messages will not affect your ability to use other features of our services. You may continue to receive account-related communications via email.

3.3 Help and Support

For help with our text messaging service, reply "HELP" to any message you receive from us. You will receive information about how to opt out and contact us for assistance.

3.4 Message and Data Rates

Standard message and data rates may apply to all text messages sent and received in connection with our service, as determined by your mobile carrier. We are not responsible for any charges incurred as a result of text messaging, including charges from your mobile carrier. Please consult your mobile carrier's pricing plan to determine the charges that may apply.

3.5 Message Frequency

Message frequency varies based on your account activity and notification preferences. You can adjust your notification settings, including message frequency, in your account dashboard. Typical message frequency may range from daily to weekly, depending on your preferences and account activity.

3.6 Service Provider

We use Twilio, Inc. ("Twilio") as our service provider to send text messages. Twilio's terms and privacy policy may apply to the delivery of messages. For more information about Twilio, visit https://www.twilio.com/legal.

3.7 Supported Carriers

Our text messaging service is available on major U.S. carriers, including but not limited to AT&T, T-Mobile, Verizon, Sprint, and others. Message delivery is not guaranteed and may be affected by factors beyond our control, including carrier network issues or changes to your phone number.

3.8 TCPA Compliance

This SMS/text messaging service is provided in compliance with the Telephone Consumer Protection Act (TCPA) and applicable regulations. By providing your phone number and consenting to receive text messages, you acknowledge that you are the subscriber to the phone number provided or have authorization from the subscriber to provide consent.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Send you SMS notifications (only if you have consented)
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers (such as Twilio for SMS) who perform services on our behalf, subject to confidentiality agreements
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of SMS communications at any time
• Request a copy of your personal data
• Object to processing of your personal information
• Request restriction of processing
• Data portability

To exercise these rights, please contact us using the information provided below or update your preferences in your account settings.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

12. International Users

If you are accessing our services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States.